Privacy Policy | MentionPilot

MentionPilot (“Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy and applicable European Union data protection regulations, including the General Data Protection Regulation (GDPR).

This policy describes the types of information we may collect from you or that you may provide when you visit mentionpilot.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Scope of This Policy

This policy applies to information we collect:

On this Website.
In email, text, and other electronic messages between you and us or this Website.
When you register to use our Website or any tools, applications, or software available on or through our Website.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Company or any third party; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Data Controller

For the purposes of the GDPR and applicable EU data protection laws, the data controller is:

MB Product lab
Green Hall 2, Upės g. 21
LT-08128 Vilnius, Lithuania
Email: hello@mentionpilot.com

Data Protection Officer

If you have any questions about this privacy policy or our data protection practices, you can contact our Data Protection Officer at:

Email: hello@mentionpilot.com
MB Product lab — Data Protection Officer
Green Hall 2, Upės g. 21
LT-08128 Vilnius, Lithuania

Not for Use by Children

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information on the Website.

Information We Collect About You

We may collect, use, store, and transfer different kinds of personal data:

Identity Data: First name, last name, username, or similar identifier.
Contact Data: Billing address, email address, and telephone numbers.
Financial Data: Payment information processed via Stripe. We do not store your full credit card details on our servers.
Transaction Data: Accessed through secured connection to third-party payment processors.
Technical Data: Login data, browser type and version, time zone, language settings, IP address.
Profile Data: Username and password, purchases, feedback, and survey responses.
Usage Data: How you use our Website and Services.
Marketing and Communications Data: Your preferences in receiving marketing from us.
Aggregated Data: Statistical or demographic data derived from your personal data, which is not considered personal data under GDPR when it cannot be used to identify you.

We do not collect any Special Categories of Personal Data (race, ethnicity, religious beliefs, health data, etc.).

How We Collect Information About You

Direct interactions: When you fill in forms, create an account, subscribe to a plan, or correspond with us.
Automated technologies: Cookies, web beacons, and similar technologies when you interact with our Website.
Third parties: Analytics providers (such as Google Analytics), payment services (Stripe), and social media platforms.

Legal Basis for Processing (GDPR)

As an EU-based company, we process your personal data in accordance with the GDPR. Our legal bases for processing include:

Contract Performance: Processing necessary to perform our contract with you (e.g., providing the Services you subscribed to).
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services and preventing fraud, provided those interests do not override your fundamental rights.
Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications.
Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.

How We Use Your Information

To present our Website and its contents to you.
To provide you with information, products, or services that you request.
To fulfill any other purpose for which you provide it.
To provide notices about your account and subscription.
To carry out our obligations and enforce our rights arising from contracts.
To notify you about changes to our Website or products and services.
To allow you to participate in interactive features on our Website.
For analytics and Website improvement purposes.

Disclosure of Your Information

We may disclose personal information:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business, all of whom are bound by contractual obligations to keep personal information confidential.
To a buyer or successor in the event of a merger, acquisition, or sale of assets.
To comply with court orders, laws, or legal processes.
To enforce our Terms of Service.
To protect the rights, property, or safety of the Company, our customers, or others.

International Data Transfers

MB Product lab is based in the European Union (Lithuania). Your personal data is primarily stored and processed within the EU/EEA. Where we need to transfer data outside the EEA (for example, to service providers in the United States), we ensure appropriate safeguards are in place, including:

EU Standard Contractual Clauses (SCCs) approved by the European Commission.
The EU-U.S. Data Privacy Framework, where applicable.
Adequacy decisions by the European Commission for transfers to countries with adequate data protection.

Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure (“Right to Be Forgotten”): You have the right to request deletion of your personal data in certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where we rely on consent as the legal basis for processing, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of the alleged infringement. The Lithuanian supervisory authority is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).

To exercise any of these rights, contact us at hello@mentionpilot.com. We will respond to your request within 30 days, as required by the GDPR.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy. When your data is no longer required, we will securely delete or anonymize it. Specifically:

Account data: Retained for the duration of your account and for 30 days following account deletion.
Transaction data: Retained for up to 7 years for tax and accounting purposes, as required by Lithuanian law.
Usage data: Retained in aggregated, anonymized form for analytics purposes.
Marketing consent records: Retained for as long as the consent is active, and for 3 years following withdrawal for compliance records.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Website. Types of cookies we use:

Strictly necessary cookies: Required for the Website to function properly. These cannot be opted out of.
Analytical/performance cookies: Help us understand how visitors use the Website. These require your consent under GDPR.
Functionality cookies: Remember your preferences and personalization choices.
Targeting cookies: Used to deliver relevant advertising. These require your consent.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of this Website may become inaccessible or not function properly.

Third-Party Use of Cookies and Tracking Technologies

Some content or applications on the Website are served by third parties, including analytics providers and advertising networks. These third parties may use cookies or other tracking technologies to collect information about you. We do not control these third parties’ tracking technologies or how they may be used.

Choices About How We Use and Disclose Your Information

You can opt out of:

Tracking Technologies and Advertising: Adjust your browser settings to refuse cookies.
Promotional Offers: Email hello@mentionpilot.com or use the unsubscribe link in any marketing email.
Targeted Advertising: Email hello@mentionpilot.com.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information, including:

Right to Know: You may request the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request deletion of your personal information.
Right to Opt-Out: You may opt out of the sale of your personal information. Note: We do not sell personal information.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

Submit requests to hello@mentionpilot.com. We will respond within 45 days of verification.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These include encryption of data in transit (TLS/SSL) and at rest, regular security assessments, access controls, and employee training. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

Changes to Our Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “Last Modified” date. Material changes will be communicated via email to registered users. We encourage you to review this page periodically.

Contact Information

If you have any questions or concerns about this privacy policy, please contact us:

MB Product lab
Green Hall 2, Upės g. 21
LT-08128 Vilnius, Lithuania
Email: hello@mentionpilot.com